If a message is delivered outside the official channels, it is considered which type?

• A. Formal Communication
• B. Informal Communication
• C. Communication Barriers
• D. Written Communication

Answer: (B)

Informal communication is about messages that move outside the official, approved routes within an organization. When a message travels through casual conversations, hallway chats, or the “grapevine” rather than through the formal chain of command, it’s informal. This contrasts with formal communication, which follows defined channels such as official memos, reports, and scheduled meetings. So, a message delivered outside the official channels fits informal communication.