In Herzberg's two-factor theory, what is the effect of hygiene factors?

• A. They are solely financial incentives.
• B. They have no impact on job satisfaction.
• C. They prevent dissatisfaction but do not motivate.
• D. They increase job satisfaction and motivation.

Answer: (C)

In Herzberg’s theory, hygiene factors are about the work environment and context. They prevent dissatisfaction rather than creating motivation. If these factors are inadequate, employees feel unhappy; if they’re adequate, they remove dissatisfaction but don’t actively increase motivation or overall job satisfaction. Real motivation comes from motivators like the work itself, achievement, recognition, responsibility, and advancement.

So hygiene factors prevent dissatisfaction but do not motivate.