What best describes two-way communication?

• A. Communication that goes both ways with feedback
• B. Communication flows only from managers to staff
• C. Communication limited to written memos
• D. Communication through social media only

Answer: (A)

Two-way communication means messages flow in both directions and include feedback. It’s not just sending information; it also involves the receiver responding, asking questions, and confirming understanding. This back-and-forth allows the sender to adjust meaning, address problems, and build a shared view, which helps teams cooperate and make better decisions.

The best description is that it involves communication that goes both ways with feedback. The alternatives describe one-way processes: messages sent from managers to staff without seeking input; information shared only in written memos; or messages conveyed through social media without active two-way interaction. While these can spread information, they don’t inherently ensure the receiver can respond and influence the message, which is central to two-way communication.