What is a grievance procedure?

• A. A formal process for raising and resolving complaints
• B. A system for performance bonuses
• C. A method for hiring new staff
• D. A plan for daily tasks

Answer: (A)

A grievance procedure is the formal way a company handles complaints raised by employees about something in the workplace. It outlines how to raise the issue, who will review it, and the steps involved to investigate and resolve it, often including informal resolution, a written grievance, an investigation, a decision, and possible appeals, all within set timelines. This structure helps ensure issues are handled fairly, consistently, and with proper records, protecting employees’ rights and maintaining good workplace relations. It’s not about bonuses, hiring, or planning daily tasks, which are different HR processes.