Which term best matches 'messages sent through established channels'?

• A. Formal Communication
• B. Informal Communication
• C. Communication Barriers
• D. Personal Communication

Answer: (A)

Messages sent through established channels are described as formal communication. When information travels via established channels, it follows the organization's structure and procedures—think official memos, policy emails, reports, and scheduled meetings. This kind of communication is planned, documented, and authorized, which is why “established channels” is a hallmark of formal communication.

In contrast, informal communication is casual and unofficial, like chats or hallway conversations that aren’t part of the official record. Barriers are obstacles that can distort or block messages, not a type of message themselves. Personal communication refers to private, often one-to-one exchanges and can be informal. So the best fit for messages sent through established channels is formal communication.