Which term describes messages sent through established channels?

• A. Formal Communication
• B. Informal Communication
• C. Communication Barriers
• D. Personal Communication

Answer: (A)

In this question, you’re testing how messages travel within an organization and which type uses established channels. Messages sent through established channels are formal communication. This fits because formal communication follows official procedures, uses sanctioned methods like memos, official emails, reports, and scheduled meetings, and is designed to be professional, clear, and traceable. It’s typically planned and structured to serve business purposes and maintain a formal tone.

Informal communication is casual and spontaneous, often taking place outside official channels, such as quick chats or casual messages. Communication barriers refer to obstacles that can distort or block messages, and personal communication focuses on interactions between individuals rather than official organizational channels.